Welcome to clearhavengoods.com. We aim to provide our customers with a simple and clear after-sales process. The following refund policy applies to items purchased via clearhavengoods.com.
- Return Period
If you wish to return an item, please contact us to submit a request within 30 days of receipt, stating the reason for the return.
Certain items may be subject to different return requirements based on specific circumstances; please refer to the information confirmed by our customer service team.
- Item Condition
Items submitted for return must be unused and, whenever possible, include all original packaging and accessories.
Returns are generally not accepted in the following cases:
The item has been used;
The item shows damage, stains, or obvious signs of use that affect resale;
Accessories or packaging are significantly missing;
The item was damaged due to customer actions.
- Return Shipping Costs
If the return is due to quality issues, a discrepancy between the received item and the order, or obvious damage caused during shipping, the merchant will cover the return shipping costs upon verification.
If the return is due to personal reasons—such as the item no longer being needed, an incorrect purchase, or a change of preference—the buyer is responsible for the return shipping costs.
- Refund Processing
Upon receiving the returned item, we will inspect its condition.
Once the return is approved, we will process the refund via the original payment method within 3–5 business days.
The actual time it takes for funds to appear in your account may vary depending on the bank, payment provider, or credit card issuer’s processing times.
- Product Quality Issues
If you receive an item with quality issues, please contact us as soon as possible. Please provide your order details along with relevant photos or videos so we can verify the situation.
Upon verification, we will offer a return, refund, or other appropriate solution based on the specific circumstances.
- Ineligible Returns
If the returned item has been used, shows signs of use that affect resale, or otherwise fails to meet the conditions outlined in this policy, we may refuse the refund or adjust the refund amount based on the item’s actual condition.
- Contact Us
If you need to request a return or have any questions regarding the refund policy, please contact us:
Company: CLEARHAVEN GOODS LLC
Address: 12175 GLACIER HWY D6
JUNEAU, AK 99801
Email: contact@clearhavengoods.com
Phone: 12512303754