Welcome to the clearhavengoods.com Help Center. Below are some frequently asked questions and relevant information.
How do I place an order?
Browse our products, select the items and quantities you want, add them to your cart, and proceed to checkout. Please verify that your shipping address and contact information are accurate before submitting your order.
How do I track my order?
Once your order is submitted, you can view order details via the order confirmation information. If the order has shipped, we will provide tracking information where applicable.
When will my order ship?
Orders are typically processed within 1–3 business days of confirmation. Actual shipping times vary depending on the destination and logistics conditions.
Can I change my shipping address?
If your order has not yet shipped, please contact us as soon as possible to request a change. Once an order enters the shipping process, we generally cannot guarantee that the address can be changed.
How do I request a return?
To initiate a return, please contact us within 30 days of receiving your order and provide the order details along with the reason for the return.
Which items are non-returnable?
Items that have been used or are in a condition that prevents resale generally cannot be returned. Items should be kept in good condition, and original packaging and accessories should be retained whenever possible.
Who pays for return shipping?
If the return is due to a product quality issue or a discrepancy between the item received and the order, the merchant will cover the return shipping costs after verification. For returns due to personal reasons, the buyer is responsible for return shipping costs.
How long does a refund take?
Once we receive the returned item and confirm it meets refund criteria, we typically process the refund to your original payment method within 3–5 business days.
What payment methods are accepted?
Available payment methods are displayed on the checkout page. Please ensure your payment information is accurate and valid.