Welcome to clearhavengoods.com. We are committed to providing clear and convenient product delivery services. The following shipping terms apply to orders placed via clearhavengoods.com.

  1. Domestic Shipping (USA)

Orders within the United States are typically processed and handed over to the carrier within 1–3 business days of order confirmation.

Under normal circumstances, domestic shipping takes approximately 3–7 business days. Delivery times may be extended due to remote locations, holidays, weather conditions, or peak shipping periods.

  1. International Shipping

We offer international delivery services to select destinations.

International orders typically take approximately 5–12 business days to arrive; actual delivery times may vary based on the destination, customs inspections, and local logistics conditions.

International orders may be subject to customs inspections in the destination country, so actual delivery times may differ from estimates.

  1. Shipping Carriers

Depending on the destination, package size, and delivery method, orders may be shipped via various carriers, including:

USPS
UPS
FedEx
DHL
Other local or international carriers

The specific carrier used will be determined by the actual order arrangements and tracking information.

  1. Import and Export Standards

International orders must comply with the import and export laws and regulations of both the origin and destination countries or regions.

Customers are responsible for ensuring that their orders comply with the destination country’s regulations regarding product imports, customs declarations, taxes, and product-specific requirements.

Some international orders may incur import duties, tariffs, VAT, or other local fees. If applicable, these fees are generally the responsibility of the recipient, in accordance with local regulations.

We provide the necessary order and product information in compliance with shipping and customs requirements; however, final customs clearance and processing times are determined by the relevant authorities.

  1. Address Information

Customers must provide an accurate and complete delivery address, contact phone number, and any other necessary information when placing an order.

If delivery fails due to an incorrect or incomplete address, or an inability to contact the recipient, additional fees for re-delivery or other related costs may apply.

  1. Shipment Tracking

Once an order has shipped, we will provide tracking information to the customer via the order details or relevant notifications.

Tracking status updates may be delayed, particularly during international transit, customs inspections, and carrier handovers.

  1. Delays and Uncontrollable Circumstances

Shipping times may be affected by adverse weather, holidays, traffic issues, customs inspections, carrier delays, or other circumstances beyond our reasonable control.

In the event of a shipping delay, we will assist customers in checking the shipment status based on the specific situation.

  1. Parcel Irregularities

If a parcel shows signs of significant damage, is lost, or encounters other shipping irregularities, please contact us as soon as possible. Please provide your order details along with relevant photos or tracking records so that we can assist in resolving the issue.