Welcome to clearhavengoods.com. We value the security of your personal information and wish to explain through this Privacy Policy how we collect, use, store, and protect your information.
- Information Collection
When you visit or use clearhavengoods.com, place an order, provide contact details, or communicate with us, we may collect necessary information, such as:
Name
Email address
Phone number
Shipping and billing addresses
Order and payment-related information
Website usage and device information
We use this information only to the extent necessary to provide website services, process orders, and improve the user experience.
- Use of Information
We may use the collected information to:
Process and fulfill your orders
Provide delivery and after-sales services
Respond to customer inquiries
Handle refunds or other order-related matters
Improve website functionality and the shopping experience
Prevent fraud and ensure website security
Comply with applicable laws and regulations
We will not use your personal information for purposes unrelated to the original reason for collection.
- Information Sharing
To fulfill orders and provide website services, we may share relevant information with partners such as payment service providers, delivery services, and website technical service providers when necessary.
We do not sell your personal information. Our partners may only process information to the extent necessary to provide their services and must comply with applicable data protection requirements.
- Cookies
clearhavengoods.com may use cookies and similar technologies to ensure the website functions correctly, track basic usage patterns, and improve the user experience.
You can manage or restrict cookies through your browser settings, though doing so may affect certain website features.
- Data Security
We implement reasonable technical and administrative measures to protect personal information and minimize the risk of unauthorized access, use, alteration, or disclosure.
However, no method of internet transmission or electronic storage can guarantee absolute security.
- Personal Data Retention Period
We retain personal information based on operational, legal, and tax requirements.
Order-related personal data is typically retained for 7 years following order completion to maintain order and financial records, facilitate after-sales service, and ensure compliance with applicable laws and regulations. Once the retention period expires, we will delete, anonymize, or securely dispose of the information in accordance with applicable requirements.
- California Consumer Privacy Rights (CCPA)
If you are a resident of California, USA, you may have the following rights under applicable California privacy laws:
To know the categories of personal information we collect and how it is used;
To request access to the personal information we hold about you;
To request the deletion of personal information, subject to legal requirements;
To understand the collection, use, and disclosure of personal information;
To be free from unfair or discriminatory treatment when exercising your privacy rights.
No Sale of Personal Information
clearhavengoods.com does not sell consumers’ personal information.
If you wish to make a request regarding your California privacy rights, please contact us via the following dedicated email address:
contact@clearhavengoods.com
We may need to verify your identity to ensure that the request regarding personal information is made by you or an authorized representative. We will process such requests in accordance with applicable legal requirements.
- Children’s Privacy
This website is not directed at children. We do not knowingly collect personal information from children who do not meet the applicable age requirements.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, legal requirements, or website functionality. Updates will be posted on this page and will become effective upon posting.